When you hire Pro Technologies to install your security system, you are hiring a local company. The folks you see here on our website are the same dedicated team that you’ll meet on your installation and on the other end of the phone when you call for system support.
We are consumers too. This company philosophy is ingrained in everyone. “Treat everyone in the manner you would like to be treated is the golden rule that we live by. If we bought something and don’t know how to use it, we would want cheerful help to walk us through it. If something wasn’t working right, we would expect the person who installed it to fix it. When we call on the phone, we want a human being to answer it! It is this philosophy that has grown our business every year since we opened in 2005.
The front line. Our central station that provides 24-hour monitoring of security systems and fire alarm systems is the first responder in trouble. Fire alarm systems have built-in diagnostics that discover malfunctions possibly before you do! Immediate response is critical when it comes to your life, safety and property. When it comes to system maintenance and management, however, you need local support.
We are on your team. You don’t have to worry about something going wrong with your security system when we install it. We train you on how to use it! But this is our business not yours – when you need help we are there. Every Pro Technologies employee is trained in all the systems we install. Some of the system support services we offer to clients on a daily basis are:
- Changing and programming new alarm access codes
- maintaining/changing out access credentials
- alarm troubleshooting
- surveillance camera system training
- tech support for monitoring and cellular management
- maintenance support/tech manuals
- We provide 100% technical support on all our systems
- We are here 24 hours a day to assist with any alarm issue!
Free is better! Pro Technologies never charges for phone support. In fact, if we can walk you through it over the phone it will save you the cost of a service call. Some alarm companies will simply schedule a tech to change batteries or reset a fault code. That is not the way we would want to be treated – and we know our customers agree!